Disaster / Emergency Planning and Response

As a provider of essential services, we have established programs to ensure our operations are prepared to cope with unusual disruptions.

The goal of this proactive approach is to keep our business and operations running effectively, safely and securely. We continually seek to improve the agility and competitiveness of our businesses, improving the lives of our customers. Each of our businesses has developed a comprehensive playbook with the following plans: Business Continuity, Cybersecurity, Physical Asset and Personnel Security, Crisis Communication, Stakeholder Engagement and Succession.

Our approach includes continual monitoring of weather systems; staging of resources prior to anticipated emergencies; mobilization to restore outages; clear and frequent communications with customers, the media and government officials; continuous improvement of our emergency response capabilities based on past performance; and collaboration with neighboring utilities, contractors and government officials. Over the past few years our business resilience and crisis preparedness plans have been tested under real world conditions such as severe natural disasters as well as political and social instability.

Haiti Relief Efforts