You can reach IPL, anytime, day or night, seven days a week to access your account information, make a payment by phone, or report your power is out by using our automated telephone system. Use this reference guide for quick and easy access to customer service. You might want to print it out and keep it by your phone.
Call us
Emergency "Lights Out" (24 hours)............................. 317-261-8111
Customer Service Line............................................... 317-261-8222
Toll-Free Customer Service Line................................. 888-261-8222
Customer call center hours 7 a.m. to 7 p.m. on Monday, 7 a.m. to 6 p.m. Tuesday through Friday. Closed weekends.
General Business Office.................................................. 317-261-8261
Commercial and Industrial Service.................................... 317-261-8125
Shareholder Services....................................................... 317-261-8394
Regular business hours: 8 a.m. - 5 p.m., Mon. - Fri.
Automated customer service line ......................... 317-261-8222 or 888-261-8222
Using your touch-tone phone, call the customer service number and have your account number ready. Then, follow the prompts indicated below.
Speak to a bilingual representative........................................ Press 6
¡Se Habla Español!
Llame al 261-8222. Tenemos representantes que hablan Español para ayudarle.
¡Contáctenos!
Report a power or street light outage.................................... Press 1
You can also dial 261-8111 directly to report a power or street light outage.
Obtain account information.................................................... Press 2
Account and billing information, payment extension request, and payments by phone
To access account information, you will need your account number or your social security number. If you are calling from your home telephone and your telephone number is up-to-date on your IPL account, the automated system will recognize who you are. The system will then ask you to verify your house number by pressing 1, if correct.
When making a payment by phone, you will be asked to enter your 4 -8 digit PIN number. If you do not have a PIN number, you will be prompted to set a PIN through the automated system. This PIN number will be needed for all future secured transactions.
Establish new service or to change existing service..................Press 3
For general information............................................................ Press 4
IPL’s hours, payment locations, services and billing options
For all other inquires................................................................ Press 5
Additional quick tips:
To return to the main menu.......................................................... Press *6
To repeat a prompt a second time................................................ Press *7
To speak to a representative during regular business hours............. Press *0
To pay by phone with “ExpressCheck”........................ Press *37 after hearing the first option
on the main menu of the greeting
Email Us
Write Us:
Indianapolis Power & Light Company (IPL)
One Monument Circle
P.O. Box 1595
Indianapolis, Indiana 46206-1595
Indianapolis Power & Light Company (IPL)
Customer Service Center
2102 N. Illinois Street
Indianapolis, Indiana 46202-1330
Special IPL Services:
Hearing impaired?
IPL has two hearing and speech impaired telephone numbers for TDD/TTY users. Call 261-8998 for regular customer services. Call 261-5182 if you have an emergency with your power supply.
Visually impaired?
IPL can supply a Braille bill or a large-print bill for your convenience. Call 261-8222 for this service.
Additional IPL Resources:
Electric Service and Meter Manual Goldbook
